Refund policy

Refund, Cancellation & Exchange Policy

Thank you for shopping with BitBuddy.

Order Cancellation & Changes

Orders may be cancelled or modified only before they have been handed over to the shipping company.

Once an order has been shipped, it can no longer be cancelled, modified, or exchanged except in cases where the product arrives defective, damaged, or incorrect.

If you wish to cancel or modify your order, please contact us as soon as possible through our website or social media channels.

Refunds

We do not offer refunds for purchased products once they have been shipped. Please review your order carefully before completing your purchase.

If an order is cancelled before being shipped, any applicable refund will be processed using the original payment method.

Exchanges

Exchanges are only accepted if the product arrives with a manufacturing defect, damage, or if you receive an incorrect item.

To be eligible for an exchange:

The issue must be reported within 3 days of the delivery date.
The product must be unused and in its original condition.
The original packaging must be included.
Clear photos showing the defect or issue may be required for verification.

How to Request an Exchange

If you believe your product is eligible for an exchange, please contact us through our website or social media pages within 3 days of receiving your order. Include your order details and photos of the issue to help us process your request as quickly as possible.

Inspection & Approval

Once your request is received, our team will review the reported issue. If the exchange request is approved, we will provide instructions for the next steps.

Exceptions

Products damaged due to misuse, accidents, improper handling, normal wear and tear, or issues reported after the 3-day period are not eligible for exchange.

Minor variations in color, finish, or packaging appearance that may occur due to photography, screen settings, or manufacturing processes do not qualify as defects.